What personal information do we collect?
We will only collect information that we actually need, or where we’re required to collect the information to enable us to perform our legal, regulatory or contractual obligations necessary to provide you with a service, or where we have your permission.
This will likely include the collection of:
- Your details (e.g. Title, name, surname)
- Address details
- Contact details (e.g. Phone number, e-mail)
- Financial Information
- Employment Information
- information on how you use our website(s) and products and services
Special Personal Information
Data protection law defines some personal information as “special categories of data”. This includes information about physical or mental health, sexual orientation, religious beliefs, race or ethnic origin, political opinions, trade union membership or biometric data. It may be necessary to collect some data that falls into this category to ensure that we have a complete understanding of the reason for your financial circumstances or where it may help us to provide a better service to you.
Where it is necessary to request this data, by disclosing this information to us, you are giving your explicit consent for us and any other third party to process this data as set out above.
Information about other people
If you provide personal information about someone else, for example when a joint enquiry is made, you must do so with the permission of the other person. We will use the personal information about the other person in the ways as described in this privacy policy.
How do we collect your personal information?
We collect your information in a number of ways.
- When you make an enquiry to us either by phone, email, our website, by a third party or by any other means
- Where you have given permission for your information to be provided to us
How do we use your personal information?
We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
- Consent – Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your consent.
- Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are to:
- Contact you in connection with your enquiry;
- Verify your identity
- Extract certain information
- To manage risk for us and our customers;
- To obey laws and regulations that apply to us;
- To respond to complaints and seek to resolve them;
- Update this website to better meet your needs in the future.
What we do with the information we gather and Who the data will be shared with?
Following your enquiry your information will be stored on our system and it may be also shared with our third-party associates upon your consent.
We recommend reviewing their privacy policies which will detail how they will use your information. We may be paid an introductory fee if you opt for a solution from our third-party associates.
Other third parties: We may also share your personal information where we have your consent to do so, or where we are required to do so under a legal or regulatory obligation, for example where we are required to do so by a court order, the police, local authorities or the courts. We might share some of your information with the emergency services if you are in any immediate danger.
Access to your personal information
You have the right to request from us a copy of the personal information that we may hold about you. This is often called a “Data Subject Access Request”.
You can request this information by contacting us via email. We will provide this information free of charge.
Right to have your personal information corrected
If the personal information we hold about you is incorrect you have the right to request that we correct this.
Right to stop or limit the processing of the data we carry out
You may request that your personal information is deleted or that we stop processing the information if we’re no longer entitled to process it.
How long do we keep your personal information for?
We will keep a record of your personal information to ensure that we provide you with the best service possible and where we’re required to keep your personal information to meet our legal and regulatory obligations.
Your information will be deleted after 3 years months you request the information to be deleted sooner.
How to contact us about your data
Phone – +44 333 880 6659
E-Mail – via our contact us page.